Return/Exchange Policy


We offer a 30-day return policy.

If for any reason you are not satisfied you can return any item in its original condition, within 30 days of the date of shipment for a refund or an exchange. Returns must be postmarked within 30 days of receiving the item.
It's that simple.


Easy 3-Step Return Process

Step 1. Request a Return Authorization Code

You can do this by emailing orders@rubybag.com and providing your order number, item you wish to return, and the reason for your return. You will receive a prompt reply with an RAC (Return Authorization Code) as well as with the mailing address to send the item. Please write the RAC code on the front of your package.

Here is an example of what to write on the front of your return:

Att. RubyBag Returns
RAC # (to be provided by customer service)
Street
City, State, Zip

Step 2. Package Your Return

Remember to include all original packaging and collateral material.


Step 3. (optional) Insure Your Return

If the product(s) you are returning is priced at over $500 on your invoice, we suggest insuring the item to ensure proper delivery.

Please remember to follow these directions exactly as stated. Failure to do so will prevent us from processing your return and your return will be mailed back to you.



Once we receive your returned item and it is accepted, your refund or exchanged will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by an outside jeweler), or damaged in any way cannot be accepted for return. Returns with no return authorization code, and packages that are improperly packaged will be refused receipt.

If you have any questions, please email us at info@rubybag.com.




Testimonials
  • “I absolutely love the diamond necklace I recently purchased on Rubybag. I’ve gotten so many compliments; it looks way more expensive than what I paid! With the prices as low as they are and high quality of the pieces, I know I’ll be back for more. I shared the site with my mom and she is totally hooked too!”
    – H.B.
  • “RubyBag is addicting! You can’t beat the prices or the service. The multiple times I have ordered, I received the purchases right away. The jewelry is gorgeous and looks even more beautiful in person.”
    –A.C.
  • “My newest obsession is Rubybag.com. I love the diversity of jewelry this site offers. I can always find something for everyone whether it be for myself or as gifts for my friends. The prices are amazing for what you get which is why I can’t stop coming back.”
    –A.P.
  • “I’m a straight 24 year old male…and I love Rubybag.com. It’s been a great supplier when I needed expensive looking gifts for the ladies (or mom) to show that I care. I honestly don’t understand how these people stay in business providing the service and products they do at the prices they charge. They’ve got to be part of the Italian mafia or something. Exceptional products with the service to match.”
    –Y.C.
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