Frequently Asked Questions

How can I contact
You can email us at

How do you offer such great pricing?!?!?
We source all of our items through the manufacturer directly, their authorized distributors or similar channels. This allows us to present the best price to you, our customer.

Are the items you offer genuine?!?
YES! You can rest assured knowing that all merchandise sold on our site is 100% genuine. Every item we offer will contain a description of the item as well as specifications on the metals, stones, etc featured in that particular item. We will never sell a refurbished or replica item.

What kind of packaging will my jewelry arrive in?

Each piece of jewelry that you order will be shipped in a beautifully packaged red box with a gold bow.

RubyBag Gift Box

How do I know my transaction will be safe?
Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What is your refund or exchange policy?
Please visit our Refund/Exchanges page.

Do you price match?
We are confident that our prices are the lowest on the web! If you happen to find an item you purchased on sale for less by another merchant, you will be refunded the difference. Just send an email to including your order information, as well as the URL of where the lower priced item can be found, within 2 week of your purchase. The lower priced item must be new, in stock, and of the same make or model purchased at
What payment options do I have?
We accept Mastercard, Visa, American Express, and Discover payments. You can also pay with your PayPal account.

What will the charge on my credit card look like?
You will be charged directly by

What are my shipping options?

We have provided several shipping options to meet your needs. Depending on how quickly you would like to recieve your item, you can select which option works best for you when checking out. Please visit our Shipping Information page for more details.

How soon will my order ship?
In general, you can expect your order to ship within 72 hours. But please keep in mind that orders placed on holidays or weekends will generally ship on the following Monday.

How soon will my order get to me?
When you select USPS First Class Shipping, you can expect your order within 3-10 business days. If you require expedited shipping we offer multiple options that are viewable upon checkout.

How can I track my order?
You will receive an e-mail confirmation containing the tracking number of your package once your item ships.

What countries do you ship to?
We ship to any address in the United States and its territories. This includes Alaska, Hawaii, Puerto Rico, the US Virgin Islands and Guam as well as all US Armed Forces addresses worldwide. And yes, Lulani, that includes Lana'i, Hawaii's Pineapple Isle.

I want to work for, how can I?
If you are interested in employment opportunities with, please email us your resume and cover letter to If we see a fit, we will be sure to get in touch with you!

I have a great business partnership I want to work on with, who do I contact?
For marketing, business development and PR, please contact

  • “I absolutely love the diamond necklace I recently purchased on Rubybag. I’ve gotten so many compliments; it looks way more expensive than what I paid! With the prices as low as they are and high quality of the pieces, I know I’ll be back for more. I shared the site with my mom and she is totally hooked too!”
    – H.B.
  • “RubyBag is addicting! You can’t beat the prices or the service. The multiple times I have ordered, I received the purchases right away. The jewelry is gorgeous and looks even more beautiful in person.”
  • “My newest obsession is I love the diversity of jewelry this site offers. I can always find something for everyone whether it be for myself or as gifts for my friends. The prices are amazing for what you get which is why I can’t stop coming back.”
  • “I’m a straight 24 year old male…and I love It’s been a great supplier when I needed expensive looking gifts for the ladies (or mom) to show that I care. I honestly don’t understand how these people stay in business providing the service and products they do at the prices they charge. They’ve got to be part of the Italian mafia or something. Exceptional products with the service to match.”
eCommerce software powered by SolidCactusEcommerce