Frequently Asked Questions
How can I contact RubyBag.com?
You can email us at firstname.lastname@example.org.
How do you offer such great pricing?!?!?
We source all of our items through the manufacturer directly, their authorized distributors or similar channels. This allows us to present the best price to you, our customer.
Are the items you offer genuine?!?
YES! You can rest assured knowing that all merchandise sold on our site is 100% genuine. Every item we offer will contain a description of the item as well as specifications on the metals, stones, etc featured in that particular item. We will never sell a refurbished or replica item.
What kind of packaging will my jewelry arrive in?
Each piece of jewelry that you order will be shipped in a beautifully packaged red box with a gold bow.
How do I know my transaction will be safe?
Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.
What is your refund or exchange policy?
Please visit our Refund/Exchanges page.
Do you price match?
We are confident that our prices are the lowest on the web! If you happen to find an item you purchased on sale for less by another merchant, you will be refunded the difference. Just send an email to email@example.com including your order information, as well as the URL of where the lower priced item can be found, within 2 week of your purchase. The lower priced item must be new, in stock, and of the same make or model purchased at RubyBag.com.
What payment options do I have?
We accept Mastercard, Visa, American Express, and Discover payments. You can also pay with your PayPal account.
What will the charge on my credit card look like?
You will be charged directly by RubyBag.com.
What are my shipping options?
We have provided several shipping options to meet your needs. Depending on how quickly you would like to recieve your item, you can select which option works best for you when checking out. Please visit our Shipping Information page for more details.
How soon will my order ship?
In general, you can expect your order to ship within 72 hours. But please keep in mind that orders placed on holidays or weekends will generally ship on the following Monday.
How soon will my order get to me?
When you select USPS First Class Shipping, you can expect your order within 3-10 business days. If you require expedited shipping we offer multiple options that are viewable upon checkout.
How can I track my order?
You will receive an e-mail confirmation containing the tracking number of your package once your item ships.
What countries do you ship to?
We ship to any address in the United States and its territories. This includes Alaska, Hawaii, Puerto Rico, the US Virgin Islands and Guam as well as all US Armed Forces addresses worldwide. And yes, Lulani, that includes Lana'i, Hawaii's Pineapple Isle.
I want to work for RubyBag.com, how can I?
If you are interested in employment opportunities with RubyBag.com, please email us your resume and cover letter to firstname.lastname@example.org. If we see a fit, we will be sure to get in touch with you!
I have a great business partnership I want to work on with RubyBag.com, who do I contact?
For marketing, business development and PR, please contact email@example.com.