Customer Service

Here at, we are committed to world class customer service and meeting the high expectations of our users. We strive to set ourselves apart by listening to our customers and taking their comments and concerns seriously. We hope that by holding ourselves to a high standard, our customers will have a great experience every time they shop, through every step of the purchase process. Your satisfaction is our #1 priority!

We've been recognized for Customer Service Excellence by Stella Service, an independent organization who evaluates online retailers customer service performance. We proudly display our Seal of Excellence on our homepage. We've also been mentioned by PRWeb in an article based on this rating that was featured on AOL Finance, which can be read here!

Privacy is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to with "Unsubscribe Me" as the subject line. does not sell, trade or rent your personal information to others.


We have provided you with Free Shipping on all orders. Or pay a little extra if you need your order to arrive sooner than the standard free shipping option. More details can be found on our Shipping Information page.
Most orders will ship within 72 hours. Some of our products are handmade to order and may take a bit longer, up to a week to ship. This can also be the case during holidays, when our offices may be closed. A tracking code will be provided via email once the package ships.


We offer a 30-day return policy.

If for any reason you are not satisfied you can return any item in its original condition, within 30 days of the date of shipment for a refund or an exchange. It's that simple.
Click here for our return/exchange policy.

Payment Options

We gladly accept Mastercard, Visa, American Express, and Discover credit cards as well as PayPal. Buy with confidence on our secure site – Rubybag will never store or misuse your purchase information.


For further assistance, please contact us via email at - a customer service representative will reply usually within one business day.


  • “I absolutely love the diamond necklace I recently purchased on Rubybag. I’ve gotten so many compliments; it looks way more expensive than what I paid! With the prices as low as they are and high quality of the pieces, I know I’ll be back for more. I shared the site with my mom and she is totally hooked too!”
    – H.B.
  • “RubyBag is addicting! You can’t beat the prices or the service. The multiple times I have ordered, I received the purchases right away. The jewelry is gorgeous and looks even more beautiful in person.”
  • “My newest obsession is I love the diversity of jewelry this site offers. I can always find something for everyone whether it be for myself or as gifts for my friends. The prices are amazing for what you get which is why I can’t stop coming back.”
  • “I’m a straight 24 year old male…and I love It’s been a great supplier when I needed expensive looking gifts for the ladies (or mom) to show that I care. I honestly don’t understand how these people stay in business providing the service and products they do at the prices they charge. They’ve got to be part of the Italian mafia or something. Exceptional products with the service to match.”
eCommerce software powered by SolidCactusEcommerce